Jeff Palmer, Chief Revenue Officer at Upstream Networks, is a seasoned leader renowned for driving revenue growth and pioneering transformative sales strategies.
With a deep understanding of market dynamics, Jeff mentors high-performing teams to achieve remarkable results. A sought-after speaker, his insights on revenue optimization and team leadership reflect his strategic mindset and commitment to excellence, shaping Upstream Networks' success.
29 November 2023 11:10 - 11:40
Panel discussion: Collaboration across the customer journey
Collaboration across the customer journey is essential for creating a seamless and successful customer experience. In this presentation, attendees will learn how to build a customer-centric business that leverages collaboration across marketing, sales, and customer success teams.
Through real-world examples and best practices, attendees will gain insights into how to:
- Create a shared understanding of the customer journey across teams.
- Develop a collaborative mindset and culture.
- Align goals and metrics across departments.
- Establish communication and feedback channels.
- Leverage technology and data to optimise collaboration.
By embracing collaboration across the customer journey, companies can create a cohesive and satisfying experience for their customers, resulting in increased retention, loyalty, and revenue.