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Mark
Crager
Chief Revenue Officer
Flow Networks
For the last three years, Mark has been filling the role of Chief Revenue Officer for Flow Networks. Flow is an engagement platform that interacts with cardholder at the point of purchase to suggest the next best activity. Prior to Flow, Mark held several executive management roles at Visa Inc. working with merchants and financial institutions. He successfully launched a variety of P2P, prepaid, mobile and e-commerce products and platforms. Prior to Visa, Mark’s experience also includes expanding the video game business with Sony and launching new divisions in Consumer Packaged Goods for Nestle and Johnson & Johnson. He received his Bachelor of Science in Marketing from California State University at Chico. Mark is a Board Advisor with StartX, the Stanford University incubator for fintech startups and a Mentor at Plug and Play, the innovation accelerator headquartered in Sunnyvale, CA.Ā Mark is also Vice President of the Board at Silverado Country Club in Napa, CA.
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18 September 2025 11:30 - 12:15
Panel discussion: The untapped revenue hiding in your customer experience
In today's competitive landscape, customer experience has emerged as the pivotal lever for revenue growth. Join our panel of experts as they explore how prioritizing customer satisfaction can directly boost your bottom line. The discussion will cover innovative strategies to enhance customer interactions, the role of technology in personalizing experiences, and real-world success stories. Understand how shifting your focus from transactional to relational engagements can transform your revenue streams. Key takeaways: - Implement feedback loops to continuously improve customer interactions. - Leverage data analytics to personalize the customer journey. - Foster a customer-centric culture within your organization.