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Chetan
Ghai
Chief Commercial Officer
Agero
Chetan is furthering Agero’s strategic direction within our Insurance and Automotive Roadside, Accident Management, and Repair Advantage lines of business, creating an organizational structure that empowers his team in service to our clients and their customers. Working closely with Agero’s product, marketing, client solutions and operations groups, while leaning heavily on his nearly 30 years of experience transforming product offerings and leading large teams, Chetan focuses his team on driving innovation to develop and deliver exceptional digital roadside assistance and accident support experiences for consumers, identifying opportunities to grow and strengthen policyholder loyalty and engagement.
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18 November 2025 15:45 - 16:15
Driving deeper value: strategies to grow adoption of core products within existing accounts
Winning new business is only half the battle—true growth comes from maximizing the value of existing relationships. This session focuses on how revenue leaders can drive stronger adoption of core products within their current customer base. We’ll explore proven strategies such as mapping adoption journeys, building customer advocacy, leveraging data to identify expansion opportunities, and aligning customer success with sales. Attendees will learn practical ways to deepen product stickiness, strengthen retention, and unlock new revenue potential by ensuring customers fully realize the value of what they’ve already purchased.