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Kelley
Hippler
Chief Revenue Officer
Thought Industries
As a seasoned Chief Revenue Officer with over 20 years of global commercial leadership experience, Kelley specializes in driving sustainable revenue growth and transforming sales organizations. She is a strategic, data-driven, people-first leader committed to achieving challenging goals through thoughtful planning, relentless execution, and clear communication. She values success, accountability, and perseverance, ensuring she leads with a strong will to win while empowering others to align with a shared vision and building teams that scale. Currently, Kelley is Chief Revenue Officer at private equity backed, Briefly Legal, where her leadership spans marketing, business development, and customer success, all with a focus on creating scalable processes and fostering collaboration across functions. During her five years as Chief Sales Officer at Forrester Research, the company revenues 51% through organic and inorganic growth, reaching a company high $538m in revenue. She is passionate about driving business outcomes, developing talent, and building cultures of ownership and accountability. Her mantra is People. Plan. Align. Execute. Win!
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20 August 2026 15:45 - 16:30
Panel discussion | Customer experience that drives NRR
Buyers research independently, involve more stakeholders, and expect proof and speed. Winning now means redesigning your go-to-market around their journey and the experience they receive at every step. This session shows revenue leaders how to identify moments that matter, reduce friction, and blend self-serve with human help without breaking your operating model. Learn practical patterns for pricing clarity, proof that builds consensus, and seamless handoffs from marketing to sales to CS. We’ll share approaches that scale from startup to global enterprise so you leave with a plan to lift conversion, shorten cycle time, and expand accounts by delivering a better buyer experience. Takeaways - Map the buyer journey and remove friction points to lift conversion and cut cycle time. - Launch a hybrid self-serve plus sales-assist motion with clear SLAs to improve speed to value and multi-threading. - Equip committees with proof packs ROI, peer evidence, and implementation plans to increase win rate and expansion - Driving customer interest through organically trailed content.