20 August 2026 11:00 - 11:45
Panel discussion | Customer experience that drives NRR
Buyers research independently, involve more stakeholders, and expect proof and speed. Winning now means redesigning your go-to-market around their journey and the experience they receive at every step. This session shows revenue leaders how to identify moments that matter, reduce friction, and blend self-serve with human help without breaking your operating model.
Learn practical patterns for pricing clarity, proof that builds consensus, and seamless handoffs from marketing to sales to CS. We’ll share approaches that scale from startup to global enterprise so you leave with a plan to lift conversion, shorten cycle time, and expand accounts by delivering a better buyer experience.
Takeaways
- Map the buyer journey and remove friction points to lift conversion and cut cycle time.
- Launch a hybrid self-serve plus sales-assist motion with clear SLAs to improve speed to value and multi-threading.
- Equip committees with proof packs ROI, peer evidence, and implementation plans to increase win rate and expansion
- Driving customer interest through organically trailed content.
20 August 2026 16:15 - 16:45
The market moved... now what?
The deals you forecasted three months ago don't look the same today. Buyer priorities shifted, a competitor zigged, or a macro signal hit your segment — and suddenly the go-to-market you built feels like it was designed for a different market.
This session gives you a framework for doing three things fast: reading market signals before they show up in your pipeline, realigning your revenue team without blowing up momentum, and deciding what to hold and what to let go. You'll leave with a stress-test you can run on your current strategy this quarter — and a clearer read on which assumptions are already costing you.
For CROs who need to move, not just think.