In today's business world, the concept of "post-sales" is evolving. This session will explore the importance of maintaining a continuous focus on customer outcomes and expansion. Attendees will learn how organizations can cultivate a culture that supports ongoing customer engagement. Key takeaways include: - Techniques for transforming organizational mindset from transactional to relational customer management. - Strategies for building a culture centered around continuous customer success. - Approaches to drive customer expansion and retention through ongoing value delivery. - Insights into aligning teams and processes with the goal of perpetual customer engagement. Join us to discover how transforming your approach to customer relationships can lead to sustainable growth and success across various industries.